See how to highlight customer retention, satisfaction scores, and account growth in this customer success manager CV example.
This customer success manager CV example shows how to effectively present your customer relationship management, retention achievements, and account growth experience.
Key highlights of this example:
Emphasize your impact on customer satisfaction, retention rates, and account growth. Show how you've built lasting relationships and contributed to revenue growth through upsells and expansions.
Note: All personal details are placeholders for demonstration purposes.
Senior Customer Success Manager
Customer-focused Success Manager with 7+ years of experience driving retention, expansion, and customer satisfaction in B2B SaaS. Proven track record of maintaining 95%+ retention rates, growing accounts by 180%+, and building lasting relationships with enterprise clients.
Senior Customer Success Manager
August 2020 - PresentEnterprise SaaS Co — Seattle, WA
Customer Success Manager
January 2018 - July 2020CloudServe Technologies — San Francisco, CA
Customer Support Specialist
June 2016 - December 2017TechSupport Plus — Austin, TX
Customer Relationship Management • Account Management • Salesforce • Gainsight • Customer Onboarding • Stakeholder Management • Data Analysis • Retention Strategy • Upselling • Customer Health Monitoring • Training & Enablement
University of Washington
BS in Business Administration
September 2012 - June 2016
Minor: Information Systems | Grade: 3.7 GPA
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