Blog

Career advice, resume strategies, and job search tips to help you land your dream role.

Minimal diagram showing a single CV bullet split into three labelled blocks (X, Y, Z) for outcome, action, and evidence on a light grid background.
Resume TipsATSResume Tailoring

The Google XYZ Method (CV Bullet Formula)

3 min read
A dark mode dashboard titled 'The 2026 CS Keyword Masterlist'. The image features a three-tier skill tree for Customer Support professionals: Entry (Foundation), Mid (Process), and Senior (Strategy & AI), listing key terms like SLA Management, AI Literacy, and Vulnerability Awareness.
Job Search

The 2026 Customer Service Skills & Keywords Master list (UK Edition)

Don't let your CV get filtered out. This master list breaks down the essential 2026 Customer Service keywords for UK professionals, from entry level empathy to senior AI driven workflows. Learn how to weave these high-impact terms into your experience to pass the ATS and land more interviews.

CraftAI CV
CraftAI CV
4 min
Minimalist vector illustration showing a bridge connecting a retail storefront to a remote work setup with a laptop and headset. Centered text reads 'FROM RETAIL TO REMOTE'. A clean, professional design representing career transition for UK customer service professionals."
Remote Work

From Retail to Remote: How to Translate Your "Shop Floor" Skills for a Customer Support CV

In 2026, remote support teams love hiring from retail and hospitality because you are already "battle hardened." You just need to change the labels.

CraftAI CV
CraftAI CV
3 min
A minimalist vector illustration of a customer service professional at a desk, optimising a CV layout. The monitor displays a breakdown of the Google XYZ method (Action, Result, Method) against a stylised London skyline at sunset.
Job Search

Customer Service Advisor CV Example (UK) + Template (2026)

Stop listing duties and start proving impact. Learn how to use the Google XYZ formula to showcase SLA mastery, tool proficiency, and AI readiness. This guide helps you build an ATS proof CV designed to land interviews at the UK’s top tech and fintech firms.

CraftAI CV
CraftAI CV
7 min
A minimal CV showing a Mid level software Engineer CV (UK) showing section headings
Job Search

Mid Level Full Stack Software Engineer CV Example (UK) + Example Template (2026)

Recruiters want feature owners, not task takers. Use this 2026 Mid Level Full Stack CV example (UK) to group your tech stack, apply the Google XYZ formula, and pass ATS filters on a high impact single page. Stop listing tasks, start proving what you shipped.

CraftAI CV
CraftAI CV
9 min
illustration showing messy CV bullet points transforming into clean, structured bullets, with an arrow indicating improvement and small example cards along the bottom.
Career Advice

CV Bullet Point Examples: 50+ Achievement Bullets & The Google XYZ Method (2026)

Master your resume with 50+ CV bullet point examples for 2026. Learn the Google XYZ method to turn boring duties into high-impact achievements that pass the ATS.

CraftAI CV
CraftAI CV
6 min
Minimal pastel illustration of a single-page CV on a desk, with the summary section highlighted, a magnifying glass hovering above it, a pencil making small edits, and sticky notes with simple icons, set against a soft mint-to-lavender gradient background.
Job Search

15+ CV Summary Examples for Different Jobs (Plus a Simple Formula)

A practical guide to writing a strong CV summary (profile), with 15+ examples for different roles, a simple formula you can reuse, and common mistakes to avoid.

CraftAI CV
CraftAI CV
11 min
Minimal illustration of a CV being scanned with a magnifying glass next to check lists, representing why CVs get skipped and how to improve them.
Job Search

Why Your CV Isn’t Getting Interviews (And How to Fix It)

Not getting interviews? Learn how recruiters scan CVs, how ATS affects screening, and the quick fixes that improve response rates.

CraftAI CV
CraftAI CV
8 min
Illustration of a clean, one-page CV layout with clearly defined sections, designed to highlight clarity, prioritisation, and professional structure.
Resume Tips

Why We Focus on One-Page CVs (And When They Work Best)

A practical guide explaining why one-page CVs work, when they are most effective, and how tailoring your CV makes a single page clearer, more focused, and easier for recruiters and ATS systems to review.

CraftAI CV
CraftAI CV
13 min
Minimal editorial CV and job description side by side
Resume Tips

How to Tailor Your CV to Any Job (Step-by-Step, With Examples)

Stop sending generic CVs that get ignored. This guide shows how to match your CV to the job description so recruiters can quickly see why you’re a strong fit.

CraftAI CV
CraftAI CV
11 min

Subscribe to our newsletter

Get career insights, resume tips, and job search strategies delivered to your inbox weekly.

Follow us