CV Bullet Point Examples: 50+ Achievement Bullets & The Google XYZ Method (2026)

Applying for jobs is hard enough. Writing CV bullet points that sound confident (without exaggerating) and get past ATS (Applicant Tracking Systems) is where most people get stuck.

This guide gives you:

• 50+ CV bullet point examples (by role)
• simple formulas to write your own
• quick rewrites to turn “duties” into results

If you want to speed it up, CraftAI CV can tailor your experience bullets to a job description:
Tailor your CV

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A strong bullet point answers two questions fast:

1. What did you do?
2. Why did it matter?

Best bullets are usually:

• specific (what, who, how)
• easy to scan (one idea per bullet)
• written like outcomes, not a job description

Common mistakes

• Listing duties only (“Responsible for answering emails”)
• Using vague language (“Helped with tasks”)
• Stuffing too much into one bullet

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Use one of these and you’ll be 90% there:

Formula A: Action + task + outcome

Resolved customer queries across email and chat, improving response consistency with clearer templates.

Formula B: Action + tool/process + impact

Updated CRM records after every interaction, reducing handover gaps and repeat contact.

Formula C: Action + stakeholder + result

Coordinated with logistics and sales to resolve delivery issues and keep customers updated.

Formula D: The Google "X-Y-Z" Formula

Also known as the Laszlo Bock Formula focus on a three key steps.

• X (The Result): The specific outcome or achievement.
• Y (The Number): The metric, percentage, or dollar amount used to prove success.
• Z (The Action): The specific skills, tools, or methods you used to get there.

Accomplished [X] as measured by [Y], by doing [Z].

Recruiters don't spend long on a CV. Most bullets are "Z" only (e.g., "I used Excel to track budgets"). That tells them nothing. The X-Y-Z formula puts the Value (X) and the Proof (Y) at the very beginning of the sentence.

Tip: If you don’t know exact numbers, use scope instead:

• high-volume / daily / weekly
• multiple teams / multiple locations
• reduced errors / fewer escalations
• smoother handovers / clearer documentation

Read more about the Google XYZ formula

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Customer Support / Helpdesk examples

• Resolved inbound customer enquiries across phone and email, keeping updates clear and professional until resolution.
• Logged accurate CRM notes and escalation context to support faster handoffs and better outcomes.
• Triaged issues by urgency and impact, escalating complex cases with clear reproduction steps and next actions.
• Handled complaints calmly and professionally, following policy while maintaining a supportive tone.
• Used knowledge base articles and templates to improve response consistency across common issues.
• Coordinated with internal teams (sales/logistics/tech) to resolve customer problems end-to-end.
• Managed multiple cases at once while working to SLA priorities and service targets.
• Followed up proactively on open cases to prevent delays and reduce repeat contact.
• Identified recurring customer issues and shared themes to improve processes and reduce friction.
• Supported onboarding of new team members by documenting common workflows and responses.

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Admin / Office / Ops examples

• Managed calendars and meeting logistics for a busy team, ensuring agendas, rooms, and actions were tracked.
• Kept inboxes organised and responded professionally to internal and external requests.
• Maintained accurate records and documentation to prevent handover gaps and missed actions.
• Prepared and formatted documents consistently, improving clarity and reducing rework.
• Tracked tasks and follow-ups in shared spreadsheets, keeping stakeholders updated on progress.
• Coordinated suppliers, office needs, and day-to-day requests to keep operations running smoothly.
• Supported onboarding by preparing documentation, accounts, and basic admin setup.
• Processed expenses/invoices accurately and flagged missing information early.
• Improved consistency by creating templates and checklists for repeat admin tasks.
• Balanced competing priorities calmly and communicated clear timelines when workloads shifted.

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Sales / Sales Development Rep / Business Development Rep examples

• Generated pipeline through outbound calls and targeted outreach, booking qualified meetings for closers.
• Ran structured outreach sequences across email, phone, and LinkedIn, adapting messaging by persona.
• Qualified prospects using discovery questions and clear criteria before passing opportunities forward.
• Handled objections confidently and repositioned value to secure next steps.
• Maintained clean CRM notes and pipeline stages to support forecasting and accurate reporting.
• Followed up consistently on warm leads, keeping momentum through the sales process.
• Researched accounts and stakeholders to personalise outreach and improve response quality.
• Coordinated handovers with Account Executives to ensure context was captured clearly.
• Stayed organised across multiple deals and stages, prioritising activity against targets.
• Built strong rapport with prospects through clear communication and reliable follow-through.

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Graduate / Entry-level examples

• Balanced study with part-time work, building strong time management and reliability.
• Supported team tasks with attention to detail and clear communication across shifting priorities.
• Produced accurate work under deadlines, flagging issues early and asking good questions.
• Took ownership of small projects, delivering outputs on time and incorporating feedback quickly.
• Worked confidently with basic tools (documents/spreadsheets/email) and learned new systems fast.
• Communicated professionally with customers/clients and handled requests calmly.
• Kept notes and actions organised to avoid missed follow-ups and delays.
• Improved a process by documenting steps clearly and making work easier to repeat.
• Collaborated well in group work, contributing consistently and taking responsibility for outcomes.
• Applied feedback quickly and used it to improve quality and speed over time.

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General transferable bullet points

• Improved consistency by creating a simple template/checklist for repeat tasks.
• Managed competing priorities calmly and communicated clear timelines.
• Kept documentation accurate and up to date to support smooth handovers.
• Coordinated with multiple stakeholders to unblock work and keep progress moving.
• Solved day-to-day issues quickly by investigating root causes and confirming next steps.
• Maintained a professional tone in written communication, even in difficult situations.
• Reduced avoidable rework by clarifying requirements early and confirming expectations.
• Took ownership of a task from start to finish and followed through to completion.
• Flagged risks early and proposed practical fixes before issues escalated.
• Supported process improvements by spotting patterns and sharing themes with the team.

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Example 1 (customer support)

Before: Responsible for handling customer queries.
After: Resolved customer enquiries across email and chat, keeping updates clear and following issues through to resolution.

Example 2 (admin)

Before: Helped with admin tasks and emails.
After: Managed inbox requests and meeting coordination, tracking actions and keeping stakeholders updated.

Example 3 (sales)

Before: Worked in sales and spoke to customers.
After: Prospected and qualified leads through calls and outreach, handling objections and maintaining accurate CRM notes.

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1. Copy the job’s top responsibilities into a short list.
2. Pick 5–8 bullets from your CV that match those responsibilities.
3. Swap vague verbs (“helped”, “worked on”) for clear actions (“resolved”, “coordinated”, “implemented”).
4. Add one detail: tool, team, channel, or type of customer.
5. Cut anything that doesn’t support the role.

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Upload your CV + paste a job description and CraftAI CV will tailor your summary, skills, and experience bullets to match the role.
Tailor your CV

Looking to move from retail to remote customer service, read our From Retail to Remote article.