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Professional Customer Service Advisor CV Example (2026 Edition) CV Example

Land a top tier support role with this senior level CV example. Built for the modern UK market, it features high impact Google XYZ bullet points that turn standard duties into "98% SLA success." Ideal for candidates moving from retail to fintech or proving proficiency with Zendesk, Salesforce, and AI assisted support workflows. Fully ATS optimised and designed for a 6 second recruiter scan.

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About This CV Example

This senior level Customer Service Advisor CV example is designed for maximum skimmability while proving deep expertise in high volume, tech driven support environments. It follows a crisp, one page structure (Summary → Skills → Experience → Education) and prioritises the metrics that UK hiring managers care about in 2026: SLA compliance, CSAT scores, and AI tool proficiency. All details are placeholders use the layout and the Google XYZ phrasing as your foundation, then swap in your own "wins."

Key highlights of this example:

  • The "Retail to Tech" Bridge: Demonstrates how to successfully translate high street experience into high stakes Fintech support language.
  • Tool Stack Clarity: Features a dedicated section for technical tools like Zendesk and Salesforce, ensuring it clears ATS filters instantly.
  • AI Collaboration: Showcases modern "human + AI" workflows, highlighting skills in chatbot oversight and automated triage.
  • Metric Bullets: Uses the Google XYZ formula to turn "answering phones" into "maintaining 98% SLA targets."

Match your title and skills to the specific job description to show immediate role fit. For mid to senior roles, keep your experience focused on your most relevant 3 roles to avoid "experience bloat." Prioritise your impact metrics and technical tool stack first, followed by certifications and education.

Best for
  • ✓Mid to Senior Advisors: Candidates aiming for £30k+ roles in Tech, Fintech, or SaaS.
  • ✓Retail/Hospitality Switchers: Anyone looking to move from face to face service into a ticketed office or remote support role.
  • ✓Career Progressors: Those moving from a junior "Support" role into a "Specialist" or "Lead" position.
  • ✓Complaints Specialists: Professionals who need to prove they can handle high stress escalations with a cool head.
Why it works
  • ✓Zero Fluff: It replaces generic phrases like "hard worker" or "people person" with hard evidence of impact.
  • ✓Hierarchy of Information: It puts the most impressive, recent technical achievements at the top where they can't be missed.
  • ✓ATS Optimised: The simple, single column format is easily parsed by modern Applicant Tracking Systems.
  • ✓Outcome Focused: Every bullet point answers the recruiter's favourite question: "What was the actual result of you doing that job?"
CV Example Preview

Note: All personal details are placeholders for demonstration purposes.

Sarah Jenkins

Senior Customer Support Specialist

Manchester, United Kingdom[email protected]+44 7700 900123

Profile

Professional Customer Service Advisor with 6+ years of experience in fintech and retail. Expert in de-escalation, ticket triage, and using AI tools to drive efficiency. Proven track record of maintaining 95%+ CSAT scores while handling complex enquiries. Committed to high-quality, metric-driven support in high-volume environments.

Experience

Senior Customer Support Specialist — NeoBank UK (Fintech)

January 2024 - Present

Remote / London

Leading front-line support for a digital banking app, managing complex escalations and integrating AI support workflows to improve team efficiency.

•Increased ticket resolution speed by 30% (Y) by training a custom AI-support bot (Z) to handle 200+ daily FAQ queries (X).
•Maintained a 98% CSAT score (Y) across live chat (X) by utilizing AI-sentiment analysis (Z) to prioritize and flag urgent cases.
•Reduced average handle time by 4 minutes (Y) for billing disputes (X) by creating automated workflow macros for the wider team (Z).
•Led the transition to an AI-integrated CRM (Z), resulting in a 15% reduction in ticket backlog (Y) over a three-month period (X).
•Resolved 50+ technical bugs (X) by providing engineering teams with detailed reproduction steps (Z) to speed up investigation (Y).

Customer Service Advisor (Escalations) — Global Retail Group

May 2021 - December 2023

Manchester

Managed a busy multi-channel helpdesk focusing on high-level complaints and logistics issues for a major UK e-commerce brand.

•Resolved 40+ high-level complaints weekly (X), achieving a 100% resolution rate (Y) through empathetic listening and policy negotiation (Z).
•Reduced refund processing time by 2 days (Y) for international orders (X) by collaborating with logistics and finance departments (Z).
•Identified recurring shipping delays (X) and proposed a courier switch (Z), leading to a significant drop in delivery-related enquiries (Y).

Skills

Zendesk • Salesforce Service Cloud • AI Chatbot Oversight • Ticket Triage • SLA Management • Conflict Resolution • Macros & Templates • Technical Troubleshooting • GDPR Compliance • Case Notes • Bilingual (Spanish)

Education

University of Manchester

BA (Hons) Business Management

January 2009 - December 2012

Certifications

  • Zendesk Support Certified Administrator
  • GDPR for Customer Service Professionals
What You'll Learn
  • • How to quantify "soft skills": Turn empathy and de-escalation into measurable outcomes like CSAT and FCR.
  • • Framing Retail experience: Learn to present retail work as high-volume problem solving and payment handling.
  • • Defining your tech stack: How to list CRM and AI tools so they stand out to technical recruiters.
  • • Structuring for the 6 second scan: Using grouped skill blocks to pass the initial human review.

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